Privacy Policy – Nuvio Edge

Last updated: August 12, 2025

This Privacy Policy describes how Nuvio Edge (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nuvioedge.com (“the Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information you provide to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and other account security details.
Customer support information, such as messages sent through the Services.

Some features may require you to provide certain information; choosing not to may limit your ability to use those features.

Information We Collect About Your Usage

We may automatically collect certain data about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include device and browser details, network information, IP address, and activity on the Site.

Information We Obtain from Third Parties

We may receive information about you from third parties, including:

Service providers such as Shopify, who help operate our store.
Payment processors, to securely process payments.
Marketing and analytics partners who track engagement with our content.

Any third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services: Processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns, and related functions.
Marketing and Advertising: Sending promotional emails, SMS, or postal mail, and showing tailored ads on our Site and other platforms. (EEA legal basis: Legitimate interest, Art. 6(1)(f) GDPR).
Security and Fraud Prevention: Detecting and addressing suspicious, fraudulent, or illegal activity. (EEA legal basis: Legitimate interest, Art. 6(1)(f) GDPR).
Customer Communication and Service Improvement: Responding to inquiries, providing support, and improving our Services. (EEA legal basis: Legitimate interest, Art. 6(1)(f) GDPR).

Cookies

We use cookies to operate and improve our Site, remember your preferences, and run analytics. Some cookies are set by third parties to help tailor advertising. You can disable cookies via your browser, but this may affect functionality. For more on cookies used by Shopify, visit Shopify’s Cookie Policy.

How We Disclose Personal Information

We may share your personal data in the following cases:

With vendors and service providers (e.g., IT support, shipping companies, payment processors).
With business or marketing partners.
When you give consent (e.g., social media integrations).
Within our corporate group.
As required by law, or in the context of a business transaction such as a merger.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies, as well as any other applicable terms and conditions. We are not responsible for the privacy, security, accuracy, or reliability of information on these third-party sites.

Information you share on public or semi-public platforms, including social media, may be visible to other users without limitation, and our inclusion of such links does not imply endorsement unless explicitly stated on our Site.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can delete it. We do not knowingly “sell” or “share” personal information of individuals under 16, as defined by applicable law.

Security and Retention of Your Information

While we take steps to protect your personal data, no security measures are completely secure, and we cannot guarantee “perfect security.” Any information you send may not be secure during transmission, so we recommend avoiding insecure communication channels for sensitive data.

We retain your personal information for as long as necessary to provide our Services, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights over your personal information, including:

Right to Access / Know – Request details about the personal data we hold on you.
Right to Delete – Request deletion of your personal information.
Right to Correct – Request correction of inaccurate personal data.
Right of Portability – Request a copy of your data in a transferable format.
Right to Opt-Out – Request that we stop “selling” or “sharing” your personal information or processing it for targeted advertising.
Restriction of Processing – Request we limit how we use your data.
Withdrawal of Consent – Withdraw consent where our processing relies on it.
Appeal – Appeal our decisions on your requests.

You may exercise these rights through our Site or by contacting us. We may require verification of your identity and may allow you to appoint an authorized agent to make requests on your behalf. We will respond within the timeframe required by applicable laws.

Complaints

If you have concerns about how we process your data, please contact us. If you are not satisfied with our response, you may have the right to escalate the matter to your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your home country. If we transfer your data out of the UK or EEA, we rely on recognized safeguards such as the UK or EU Standard Contractual Clauses, unless the destination country is deemed to offer adequate protection.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us:

Email: contact@nuvioedge.com

For the purposes of applicable data protection laws, unless stated otherwise, we are the data controller of your personal information.

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